Chat support startup Nurse-1-1 raises $2.3 million

Start chat support and patient navigation Nurse-1-1 completed a $2.3 million seed round led by Argon Ventures, with the participation of York IE and Hyperplane.

The company said it plans to use the capital to hire more staff, accelerate its go-to-market strategy and grow its partnerships with digital healthcare, home diagnostic testing and pharmaceutical companies.

“As more and more of our healthcare moves to digital, we can’t lose what really works in the current system: patients interacting with nurses,” Joe Raczka, managing partner at York IE, said in a statement.

WHAT IT DOES

Nurse-1-1 offers a chat support service that can be embedded on a digital health company’s website. The company’s network of nurses and other advanced care practitioners can then answer questions about medications, home testing, and other home care services, then direct them to the next steps in their care.

“Patient adherence — whether it’s drugs, home testing, or other digital health treatments — is a major issue to address,” co-founder and CEO Michael Sheeley said in a statement. “Our embedded nurse chat provides an on-demand experience with patients who, on average, wait less than 8 seconds to connect with a nurse – bridging an essential gap in care when patients need it most.”

MARKET SNAPSHOT

Another patient communications company is Well Health, which offers an AI-enabled chatbot for appointment scheduling, telehealth, care management, patient outreach, and revenue cycle management. We will scored $45 million in Series C funding in 2020.

Late last year, another startup that helps schedule appointments and reminders, Luma Health, picked up a whopping $130 million in Series C financing.

Others in the field of technology-enabled patient communication and engagement include: PatientServe, Medici and Klara.