Tech is poised to transform the pharmacy experience for patients

Adherence to therapy is a historical challenge in healthcare. In fact, according to a study published in the Permanent Journal, drug non-compliance causes about 125,000 preventable deaths each year.

But new technologies and an increasing focus on the patient experience can help curb this problem.

MobiHealthNews asked the University of Pittsburgh Medical Center’s Chief Pharmacy and SVP of Pharmacy Chronis Manolis about the potential of technology to transform the pharmacy experience.

MobiHealthNews: How do you think technology can transform pharmacies?

manolis: Technology can transform pharmacy in many different ways, but all tools [are] generally designed to increase patient-pharmacist involvement. Areas like data collection, SMS refill reminders [and] coupon savings are some of the areas we’ve taken advantage of.

MobiHealthNews: Do you think technology can help address patient compliance?

manolis: Absolutely, we’re using it today. From advanced analytics that reveal barriers to SMS refill reminders to specialty packaging drugs, there will be an ongoing focus on efficient messaging and removing barriers.

MHN: How is the consumerization of healthcare changing patients’ expectations?

manolis Patients want to meet where they are and through the efficiency of technology. If we don’t invest heavily in patient engagement, we won’t optimize the patient experience.

MHN: How has your team implemented technology in UMPC pharmacy?

manolis: One of these technologies is called UPMC Rx Express, which we will highlight in our presentation as a case study. This is an automated patient engagement tool built by UPMC designed to enhance the member experience by providing white glove service at scale.

Manolis will present at HIMSS22. His session is titled “‘Light’ Tech with Big Pharmacy Ecosystem Impact.” It’s scheduled for Thursday, March 17 from 10:00–11:00 in the room W230A at the Orange County Convention Center.