Before we talk about GoTranscript, let’s outline how we rate these services.
Our transcription service apps series evaluates the features, pricing options, competition, and overall value of using each service.
However, these are not practical assessments as judging a service based on a single performance would be highly subjective. Because this is a people-based solution, how good each transcription will be is based entirely on the efforts of a few individuals and their performance on a specific day.
All these companies strive for a level of service, but it is up to their customers to judge whether their work is appropriate.
What we also consider is how the company is perceived not only by its customers, but also by its employees. Just as critical are those who provide the service. More satisfied employees often do a better job or go the extra mile, and vice versa, unhappy employees don’t.
Where GoTranscript differs slightly from many of the larger companies in this sector is that they are based in the UK where it has developed a small but happy customer base.
Does GoTranscript have the magic recipe for providing a quality and affordable service without relying on those who provide the transcripts?
The price of transcription through GoTranscript is remarkably low, even by the standards of this cutthroat industry.
The pricing model is more complicated than we’d like, but it’s fairly easy to follow. The starting point is how quickly you need the transcription, with 6-12 hours being the fastest, followed by a business day, three and five days.
These cost £1.92, £1.00, £0.85 and £0.69 per minute for standard English transcription, which amounts to $2.50, $1.30, $1.11 and $0.90 based on the dollar exchange rate at the time of writing.
This can increase in costs if you want to transcribe completely verbatim, there are more than two speakers, the sound quality is low or heavy accents are used, subtitles are required for video, timestamps and also if the language is other than English.
As a rule, a low-quality audio file or one with very challenging accents will be charged for an additional $0.20 per minute, but the work is done by more experienced transcribers.
Discounts can be applied for bulk orders, reducing the 5-day service to just £0.59 per minute for English transcription.
The GoTranscript website offers a cost quote service, so there should be no surprises about the cost.
What’s interesting is that for those who transcribe other than English, the price varies a lot based on the language. For example, Bengali costs the same as English, where Estonian is much more expensive. They can also transcribe and translate as part of one process if required.
But there are not many services that can transcribe English, Albanian, Arabic, Azerbaijani, Bengali, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, Georgian, German, Greek, Hebrew , Hungarian, Icelandic, Indian, Indonesian, Italian, Japanese, Korean, Kurdish, Kyrgyz, Latvian, Lithuanian, Luxembourgish, Macedonian, Malay, Maltese, Nepali, Norwegian, Pashto, Persian (Dari), Persian (Farsi), Polish, Portuguese , Romanian, Russian, Serbian, Shona, Slovak, Slovenian, Somali, Spanish, Swahili, Swedish, Tajik, Thai, Turkish, Ukrainian, Urdu, Uzbek and Vietnamese.
While some competitors offer cheaper solutions for those willing to wait up to a month for their transcription, the quoted price for all-human transcription is excellent value, especially if you have a bulk need.
In addition to the standard transcription options, GoTranscipt also offers specialized transcription for Focus Group recording, legal, medical, academic and research purposes that are priced not substantially different than more ordinary work.
How it works
What’s fascinating about GoTranscript is that where most US services promote that they only employ those in that region, GoTranscript is candid about employing 20,000 transcribers around the world, all managed from its base in Scotland.
For English transcription, they state that most are based in the United Kingdom or United States and are native English speakers.
According to the GoTranscript website, once the audio is uploaded through the website
it is then divided into sections for different transcriptionists to work on.
Accepted file formats include mp3, wav, wma, wmv, avi, flv, mpg, mpeg, mp4, m4a, m4v, mov, ogg, webm, aif, aiff, amr, 3gp, 3ga, mts, and ovg. Alternatively, GoTranscript has mobile applications for both Android and Apple devices,
Once work is completed for the entire file, it is reviewed for essential quality assurance before being passed to a proofreading stage, and finally scanned one more time to ensure it achieves the specified 99% accuracy.
Payment is made by all major credit cards, debit cards or PayPal, and the transcribed work is returned to the customer via email.
According to GoTranscript, if the work exceeds the agreed time, they will issue a partial refund to you, although they don’t say how much.
We also noticed that if you’ve deposited money with the transcribing service, you can’t get it back. So it would be a bad plan to put a large amount of money into this account before you are satisfied with the service provided.
Those dissatisfied with the transcripts may contact customer service within seven days of receipt of the material.
When we initially looked at GoTranscript, it turned out to do the incredible trick to deliver a cheap and reliable service with very high customer satisfaction without leaving a huge trail of hapless ex-transcribers.
Unfortunately, a closer look at TrustPilot and other reputation sites reveals that while the number of hapless ex-transcribers is fewer than Rev and TranscribeMe, there are still plenty.
Based on the quoted transcription fee, this is one of the better services, but it also has the same unfortunate issues with some transcribers not getting paid for work and the company refusing to talk to them when they complain.
People have problems and we cannot comment on the validity of these complaints, although there are a significant number, enough that it is difficult to ignore.
We also managed to find several customers who were unhappy with the service they received or how GoTranscript handled their complaints. According to these reviewers, this is especially a problem with languages other than English, where orders were transcribed late and inaccurately.
That said, 81% of those who rated the service on Trustpilot rated them as Excellent, showing that they can please customers who aren’t among the 9% who rated Bad.
What you get here is an inconsistent experience, where you can usually get lucky, or a terrible service that convinces you never to return.
One major difference between these and many other services is that this one has a trial version, which allows those curious about what to expect to try out GoTranscript before spending the money and time using it on an important project.